Hi my name is Ravi, founder of Caribbean Tutors and welcome to the page that may save your job! The most important thing you should know is that I consider time a priceless resource and seldom permit mine to be wasted; I have thus compiled this document which outlines the general requirements of all hired tutors.
This document has proven to be needed as I have consistently encountered newly hired tutors who error in their work ethics and need to be constantly reminded of their responsibility to both myself as well as the parent(s) of the child. This has resulted in employees facing necessary sanctions, which in some cases, can even be the termination of the tutor’s relationship with Caribbean Tutors. In a combined effort to curb these occurrences, I strongly urge that you carefully read through this document and revisit it for any further reference.
REQUIREMENTS
- Practice good communication skills! I have made myself readily available to my tutors via Whatsapp and would appreciate you making use of this medium to contact me. For example, when I provide you with your first student, you MUST inform me ASAP of arrangement dates with the parent, i.e. what day you will be commencing tutoring with the student. Normally 50% of the new workers fail to do this and thus face termination.
- Please refrain from discussing tutoring prices with the parent! Remember, you are employed under Caribbean Tutors and all payments to you are done by us, not the parent! If you are questioned about payment, you can respond kindly by stating “My employer handles all payment arrangements.”
- Be a Team Player! If this was a formal interview setting and I asked about your dedication to working with and building this company, can I trust that you would be optimistic about your positive contributions to this team? If you answered in the affirmative, then take this as your testing point. Consider this a classic case of, “Help us help you!” Of course, keep in mind that it is completely your choice to help us market our company but participation in this promotion will reflect well on your team player skills! Once you have completed it, your registration form ranks higher than those who did not take part and your form will be considered first when taking in new workers. Click this link for the promotion https://caribbeantutors.com/face-book-promotion/
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Tips for good Communication
- Missing a day of tutoring requires communicating this in a timely manner to all parties involved. That means, you MUST inform both myself and the parent of the child beforehand.
- When you are provided with a new tutoring job, you will be given the parent’s contact information and WILL be expected to contact the parent right away.
- Never assume we are omniscient because (spoiler)… we are not! Please keep us updated with the job!
- Kindly recall that the preferred form of communication remains Whatsapp
DON’T DISCUSS PRICES WITH THE PARENT’S
- This is stressed because workers have communicated wrong prices to parents in the past which resulted in some uncertainty between parties. Remember, your agreed working wage was made with us and not the parent! Please see above point number two (2) under the sub-heading “Requirements.”
YOUR SALARY!
- Starts at $50 TT per hour and increases by $5TT dollars after every TEN CLASSES until it maxes out at $75 TT per hour. For example, after 10 classes= $55TT per hour, after 20 classes= $60TT per hour, after 30 classes= $65TT per ETC until it stops at $75 per hour.
Payments are made once a month to your bank account
- You must have a bank account
- Account must be Active
- Make sure when sending; ensure all provided information is accurate! I.e. Name of the bank, bank number and the correct name that the account is under failure to do so will lead to you not getting paid
- Make sure to confirm receipt of payment via a message on Whatsapp! If you did not receive payment, please contact us about this as soon as possible and don’t wait for us to contact you!
Skype/Zoom ONLINE CLASS – $30 – $40 TT per hour (stays the same)
SECURITY FEES
Your first work is considered a free work which basically means you can leave this at any time without any consequences, how ever if you take more than one work there is a $200 TT fee which will be your security fee which is fully repaid to you after you complete the work. The idea is to take how many students that you can handle and stay with the students until the exams are over.
Caution Fee Guidelines
You have your 1st student but you want a next student and this student is writing exams in 4 months you need to stay with the student up until the exam. Once you do this your caution fee would be returned to you. If you decide to leave before the exams then you lose the caution fee.
In the past, tutors have accepted too much work, they then realize they cannot handle so much students and eventually leave. It is very difficult to get replacement tutors and as a result, we often lose the client as they think we would be continuing to change tutors all the time. This is why we have introduced the Caution Fee System. Now tutors pay attention to how much work they can handle and also if they can complete the work or not. If you cannot complete the work, kindly decline the offer and it will be given to another tutor since clients hate changing tutors regularly.
The caution fee is not paid upfront, 10% of your pay is taken out until the caution fee is covered.
If the explanation is still unclear, please look at the following example:
Tom has 1 student with us. He has no caution fee because it is only 1 student and he can leave the work at any time.
On the other hand, Mary has 2 students. She has a caution fee of $200 to be covered and she would be fully repaid once she completes the classes with the student. If she leaves before the students exams, she loses this. Let’s say she has found a new job and decides she does not want to tutor with us any more, then she loses this caution Fee. If she takes the new job and still stayed with us and the student up until the exam then she receives her full caution fee of $200 no questions asked. We do not want this caution fee, we want the tutor who accepts a job, to stay with the student until the exam. We do not want clients to complain about “jumping from tutor to tutor”.
This is Larry he has 3 clients he has a caution Fee of $400. And this is how the patterns goes.
INVOICE
- This form must be downloaded, printed and signed by the parent after every tutoring session.
- Please always use DIFFERENT invoices for each student, i.e. one invoice for Student A and a new invoice for Student B. Never put two students on the same invoice!
- All information on invoice must be legible and CLEAR pictures of each invoice should be taken.
- Your form(s) must be uploaded to this website https://caribbeantutors.com/ the last day of the month before 8pm in order to facilitate timely payment. Failure to do so will result in late payment!
- Note that the invoice are not to be sent by whats app or email. You can follow this link to get to where you need to upload the invoice. https://caribbeantutors.com/workers-log/
- Take a look of a good invoice compared to a bad invoice! This is your payment so please try to write as neatly as possible.
- Click this link to download the invoice Invoice
Please look at the following video before you take the interview test
What not to do
- Be careful on what pictures you put up on Whatsapp! Most parents are on Whatsapp now and anything you post will be visible to them; this includes any posts about personal problem so please be cautious and as professional as possible.
- If you are contracted to teach two hours for a particular session, please try and complete your lesson within those two hours OR resume the lesson on the following session! Do not extend over your time as the parent’s payment only covers two hours and any additional teaching will be considered a use of your own personal time.
- Timely responses to our messages ensure you get the job! If we message you about a potential job and you do not respond within a reasonable time frame, we will obviously pass on the work to someone who is more prompt to reply.
- Don’t use your phone while teaching!
